RETURN POLICY

Returns & Refunds Policy

Thank you for shopping with us! We understand that sometimes an item may not meet your expectations, and we’re here to help. You are welcome to return your order within 14 days of the delivery date if the item does not fit or is not suitable for you.

Please note the following conditions for returns:

• Sale items cannot be returned.

• We only accept returns from customers within Europe.

• Refunds will be issued for the returned item(s) once we have received and inspected them. Please be aware that shipping fees are non-refundable, and customers are responsible for covering the cost of the return shipment.

To ensure your return is processed smoothly, please keep the following in mind:

1. Condition: Items must be returned in their original condition—unworn, unwashed, and free of any stains or damage.

2. Packaging: Items should be securely packed in a waterproof bag or box and sealed properly.

3. Proof of Return: Retain proof of postage (such as a tracking number) when sending your return. This serves as evidence in case the return shipment is lost during transit.

You have to send your item to the address here below and e-mail your track and trace code to Info@luvsom.com :

LUVSOM

RECHTSTRAAT 106

9160 LOKEREN

BELGIUM